Terms & Conditions

Please read these terms and conditions carefully before using our website. By using our website, or any part of it, you agree that you have read these terms and conditions and agree to be bound by them.

Orders

  • All orders are subject to availability and feasibility. On submission, your order will be reviewed and a preauthorized payment will be made to Crostini.
  • Your order shall not be considered effective until you receive an email confirmation from a member of Crostini in the same day or the next working day.
  • In the event that a product is unavailable at the time of placing the order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.
  • Prices and products are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and subject to stock availability. We reserve the right not to accept any order.

Prices

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.

Payment Terms

  • We accept payment by VISA and Mastercard only.
  • All products are listed in HK dollars.

Delivery

  • The minimum order amount for delivery is HKD500. On top of these HKD500, we charge extra delivery fees based on delivery location. Delivery charge is waived if the order exceeds HKD1000.  Please contact us at order@crostini.com.hk or at (852) 2697 8728 for more information about delivery fees.
  • Each order received will be confirmed by a phone call and or an email within 24H (or next working day) to confirm availability and arrange delivery details.
  • Your DELIVERY ORDER IS SUBJECTED TO AVAILABILITY shall not be considered CONFIRMED until you receive an email confirmation OR A PHONE CALL from Crostini in the same day or the next day.
  • We offer delivery to Hong Kong Island, Kowloon and New Territories. We do not offer delivery service to Outlying Islands & to restricted areas.
  • In case of Typhoon signal 8 or black rain warning, delivery may be delayed or suspended.

Returns

  • It is customer’s responsibility to check the condition of the goods at the time of delivery.
  • We will provide a full refund or replacement for any item that is faulty. 
  • All risks in the products shall pass to the Customer upon delivery.

Correspondence

Should you have any query, please contact our hear office by phone at (852) 2697 8728, fax (852) 2870 2928 or email order@crostini.com.hk

Force Majeure

We shall not be liable for any delay or failure in our performance caused by or resulting from acts of fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure, or any other causes beyond our control.

Crostini may revise these terms and conditions at any time without prior notice. If any dispute arises, Crostini's determination shall be final.